WEBSITE HOSTING, MAINTENANCE AND SECURITY SERVICES
Making sure your website is protected, optimized, backed up and expertly cared for
Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.
Through my website maintenance/security plan, I take on the stress of all these complexities so you can focus on and grow your business!
WHAT’S IN THE PLAN?
Here’s a snapshot of the key components that make my website maintenance plan invaluable for my clients
WEBSITE HOSTING
Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. I offer premium hosting for all my clients so you don’t have to worry about a thing
WEBSITE UPDATES
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. I take care of weekly updates for you
MONITORING & SECURITY
Special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine
WEBSITE BACKUPS
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, I offer external backups and restore points for all clients on our plans.
WEBSITE OPTIMIZATION
In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. I have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”
MONTHLY REPORTING
You shouldn’t have to try to determine what’s going on via your site. I take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site.
PRIORITY SUPPORT
You as a client get priority support. I’ll set up exclusive contact details for you to ping me with whenever you need an update, addition or when you have any questions and we do our best to get back with you within 24 hrs on business days.
PERSONAL CONSULTATIONS
I'm your corner every month and I know what’s happening on the “web side” of your business. This gives me the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.
AUTO PRIVACY POLICY
EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. I do that for you with my partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.
I'M IN YOUR CORNER MONTH TO MONTH!
As a client on my premium or elite monthly plan, I offer complimentary time (between 1-3 hours depending on your plan) for ongoing website updates, additions or changes! Additionally, all care plan clients get my reduced hourly rate!
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
Here are just a few of the most common scenarios of unprotected sites:
WEBSITE HACK
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
POOR PERFORMANCE
If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.
NO BACKUPS
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO IMPLICATIONS
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
WEBSITE LEGITIMACY
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
IT'S ALL ON YOU
By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
You don’t have to maintain your own website and go it alone.
I offer a perfect plan for your website so that you can rest easy and have me in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on, so choose your plan below!
CHOOSE YOUR PLAN
I want to make sure I have the perfect website maintenance plan for your business.
STANDARD
For low active, small/medium sized sites-
Standard Hosting
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Website Updates
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Monthly Website Backups
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Standard Website Optimization
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Level 1 Monitoring & Security
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Uptime Monitoring
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Monthly Reporting
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Standard Support
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Allotted monthly time for updates -
Website Review/Consult Call
PREMIUM
For moderately active, small/medium sized sites-
Premium Hosting
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Website Updates
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Daily Website Backups
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Premium Website Optimization
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Level 2 Monitoring & Security
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Uptime Monitoring
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Monthly Reporting
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Priority Support
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Up to 1 hour/mo for updates
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Annual website review call
ELITE
For highly active, larger/advanced sites-
Elite Hosting
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Website Updates
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Daily Website Backups
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Elite Website Optimization
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Level 3 Monitoring & Security
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Uptime Monitoring
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Monthly Reporting
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Elite Support
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Up to 2 hours/mo for updates
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Quarterly website review call
FREQUENTLY ASKED QUESTIONS
Some answers to the most frequently asked questions about our website care plan.
Nope! My website maintenance plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂.
If I’m building your website, there is no set up fee as long as it’s within a 90 day period!
If, after 90 days, you’d like to join my hosting/maintenance plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install my tools and backup the site among other tasks.
If I’m onboarding a website I did not design, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
I will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets my requirements for properly maintaining and optimizing the site. Contact me to request a consultation and pricing for this.
My maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego my maintenance plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing my LIABILITY CLAUSE that releases me from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
I’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!
In this case, you’re welcome to handle it in house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: I do not fix website hacks unless the site will subsequently be added to my plan
In the extremely unlikely event that a website is breached or hacked in any way while on my plan, I take full responsibility and will rectify the situation immediately. You will not need to do a thing.
I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets my requirements.
Absolutely! If you choose to have me host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
Negative on this one, ghost rider. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example:
- changing hours
- company information
- staff or team members
- adding new photos
- updating services pages, etc.
While I do my best to get updates done within your allotted time, if more time is required, I can do so with my hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. I’m happy to do those things either via my discounted hourly rate or via a discounted and separate fixed project!
NO-RISK GUARANTEE
My plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
